Online casinos are most popular for their provision of real money games. These sets demand the placement of cash bets, and the same is reflected in the winnings. When gamers land wins, casinos are obligated to provide them to players. However, instances of gaming establishments refusing to process the players’ winnings are not new. Once the winnings are landed, the casino, such as 888 live casino, is obligated to send payments to the player’s bank account through the selected money transfer method. If a payment refusal happens, players have to take action to ensure that they are provided with the funds. Some of the measures that players should take to ensure this include:
Establish the Cause for the Holdup
In most cases, casinos will withhold payments to entice the player to spend it in the casino. However, such a stunt should only drag on for a couple of days. If it takes longer than a week, then you should start looking into why the establishment is withholding the money. This step is important so that you can be sure that you are not the one who is violating their terms, and in turn causing the holdup.
- Bonus terms violation
Among the most abused terms is the wagering requirement, which states the number of times the player has to play through the deposited amount before a withdrawal is allowed. Therefore, the player will be required to spend one thousand dollars in a ten times playthrough requirement for a one hundred dollar deposit. In some casinos, players will be restricted from cashing out altogether while in others such a request is not blocked but costs the player the gifted amount and its winnings.
Another term that is abused is the maximum stake limits. Mostly, players are provided with a maximum amount that they can wager at a go. If the player gambles more than the stated amount, the money is lost, and winnings cannot be paid out.
It is important that gamers ensure that they read the bonus terms before claiming one to ensure they are up for it. Some casinos are known to put high wagering terms in place to profit from the player at their expense.
- Software glitches
Online gaming may have numerous advantages over their land-based counterparts, but it has not been spared from malfunctions from time to time. Sometimes, glitches may occur that may interfere with the results of a game. Most prestigious online gaming software providers the likes of Net Entertainment, Microgaming, Evolution Gaming, and Playtech use top-tier software that ensures that, if games have to be loaded again, they go back to the player’s last screen and include the results. However, there are instances when the odds will not be in your favor, and all will be lost. It is advisable to always take a screenshot of any winnings that are made, especially if they are significant. That way, it will be easier to approach customer care with proof of your claims. Once a screenshot is provided, they will check the information against your login chart to see if it coincides with the information.
Most of such cases that are witnessed in reputable gaming entities are quickly resolved, and players receive their money not long after the legitimacy of the winnings is confirmed. However, rogue sites may drag the incident for a long time.
- Progressive jackpots
Progressive jackpot games are especially popular among players because of the large winnings that they offer. However, because of the big payouts they present, they stand as a minefield when it comes to refused cashouts. Before indulging in such sets, it is advisable to contact the client care team about the payment of such winnings, especially if it is not specified in the payout limit section. Most casinos allow the withdrawal of the entire amount or big sections of the win.
Some casinos will fail to state what happens during progressive wins withdrawal and limit the player to making small withdrawals over a long period. Additionally, some casinos may try to withhold the payment altogether, mostly in the case of large amounts that no one actually thinks can be landed.
Cause of Action
Once you have assessed the situation, read the terms and conditions, and ensure that you are not at fault to have caused the denied payment, you can go ahead and take the necessary measures to get your money back. Some of the steps that can be applied include:
- Contact the casino licensing body
The importance of gambling at a casino that has its operations overseen by a reputable licensing body comes in at moments like this. The Maltese Gaming Authority, MGA, is best known for its customer service and is quick to respond to player complaints. The UKGC uses the ADR service, which is also one of the best in client care. These firms see to it that such issues are resolved.
- Open a complaint with casino watchdogs
Sites like AskGamblers and The POGG are known for influencing casino sites with their reviews, seeing that most do not like bad press. Complaining about them might push the establishment to pay up.
Refused payments are common in casinos, and one should ensure they take the right steps to have the issues resolved. You should make sure you confirm that you are on the right side of things before doing so.